Privacy Policy
A legal disclaimer
1. Introduction
At Osteo Wellness Centre (“we”, “our”, “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable privacy laws, including but not limited to the Personal Information Protection Act (PIPA) of Alberta, the Personal Information Protection and Electronic Documents Act (PIPEDA), and relevant health information laws.
By using our website, services, or booking appointments, you agree to the terms of this policy.
2. Information We Collect
We may collect the following types of personal information:
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Contact Information: Name, phone number, email, and mailing address
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Health Information: Medical history, treatment records, or therapy-related information
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Appointment & Billing Information: Payment method, billing address, insurance information
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Website Data: IP address, browser type, location (if enabled), cookies, and analytics
3. How We Use Your Information
We use your information to:
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Provide and manage your treatment and care
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Contact you regarding appointments, updates, or changes
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Maintain internal records for billing, insurance, and medical history
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Improve our website, services, and patient experience
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Comply with legal, regulatory, or ethical obligations
4. Consent
We will always seek your explicit consent before collecting, using, or disclosing your health-related personal information unless required by law.
5. Disclosure of Information
We do not sell or share your personal information with third parties except in the following circumstances:
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With your healthcare provider or insurer with your permission
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When required by law (e.g., subpoena, legal obligation)
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In case of medical emergency to authorized professionals
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To trusted third-party service providers (e.g., payment processors, booking systems) under strict confidentiality agreements
6. Data Storage and Security
We store your personal and health information on secure servers in Canada. We use industry-standard encryption, firewalls, and multi-layer authentication to prevent unauthorized access, disclosure, or misuse.
Only authorized personnel have access to sensitive health records, and all staff are trained in confidentiality and privacy protection.
7. Your Rights
You have the right to:
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Access your personal or health information
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Correct inaccuracies in your data
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Withdraw consent at any time (subject to legal obligations)
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Request deletion or limited use of your information